Tuesday, May 31, 2011
What have I ever done to the staff at Subway....
...to make them hate me so much.
Last time I was there I ordered my sub and asked for only 1 veggie on it. Green Peppers. The girl literally took 1 ring of green pepper, broke it into pieces and gave me 2/3 of it. When I asked for more I was told no because there was a shortage. Meanwhile the guy beside me gets 3 entire green pepper rings on his sandwich!!!!
O.k. so today was their promotional day of a free breakfast sandwich and coffee. I went in with the attitude that I'd be super pleasant and blow them away with my kindness on what was probably a chaotic morning for them.
I politely ordered my egg sandwich. An acquaintance of mine arrived at the same time and ordered her sandwich too. They asked what I wanted on it I said "Tomato and Green Pepper, please."
She put on two slices of cucumber and the greenest slice of tomato I'd ever seen.
I said " You might as well remove that tomato slice, it is not in the least bit ripe and will be rock hard, nobody would eat it." She grimaced and chucked the tomato off the sandwich (not offering to replace it with a proper one). Then I said "and I'm sure I said green pepper not cucumber but I guess you can leave it now." She looked at me with complete and utter contempt and plunked on 1/4 of a green pepper ring on top of the cukes. With a dramatic sigh she wrapped my sandwich up and turned away as I stood staring at her with my mouth wide open..... She was sooooo rude.
Then I watched as she assembled my acquaintance's sandwich. She asked for tomato and the subway girl fished around in the bin and found her a ripe one!!!! As she placed it on the sandwich she stopped, turned and looked me right in the eye to make sure I saw her giving the other lady the ripe one. It was very awkward!
My acquaintance skipped the coffee and left. Did I? No, you'd think I would since I rarely drink coffee but instead I signed up for more punishment.
I got my coffee cup and went over to their coffee dispenser. At this point they had a line up of customers coming for free breakfasts that stretched right out the door and their one and only small coffee dispenser was empty.
I went over to the cashier and quietly stated "oops, you are all out of coffee...." and returned to the coffee station to wait. She hollered to the back "WE NEED MORE COFFEE." Then turned towards me and yelled across the store "WE CAN ONLY MAKE IT AS FAST AS THE MACHINE CAN GO, YOU KNOW," in such a snotty, petulant voice that I was embarrassed for her.
Finally I got the coffee, but wait no lids. I discreetly said to the cashier. "Excuse me, but have you no coffee lids?" To which I got an eye roll and a response of "Well if you'd just open your eyes and look they are there." Excuse me?????? Could she be any more rude about it????? I did find them, hidden behind a stack of cold drink lids. There were only 3 left so I am sure some poor soul was going to ask that question again shortly, only to be spoken to like they were a complete idiot too.
End result...
Subway Breakfast.....mediocre - the egg was pre-cooked and the warm cucumber was disgusting
Subway Customer Service.....non-existent
Subway Customer...never again, as in not on your life!
Sorry Subway, your little free breakfast promotion backfired!
What have I ever done to the staff at Subway....
...to make them hate me so much.
Last time I was there I ordered my sub and asked for only 1 veggie on it. Green Peppers. The girl literally took 1 ring of green pepper, broke it into pieces and gave me 2/3 of it. When I asked for more I was told no because there was a shortage. Meanwhile the guy beside me gets 3 entire green pepper rings on his sandwich!!!!
O.k. so today was their promotional day of a free breakfast sandwich and coffee. I went in with the attitude that I'd be super pleasant and blow them away with my kindness on what was probably a chaotic morning for them.
I politely ordered my egg sandwich. An acquaintance of mine arrived at the same time and ordered her sandwich too. They asked what I wanted on it I said "Tomato and Green Pepper, please."
She put on two slices of cucumber and the greenest slice of tomato I'd ever seen.
I said " You might as well remove that tomato slice, it is not in the least bit ripe and will be rock hard, nobody would eat it." She grimaced and chucked the tomato off the sandwich (not offering to replace it with a proper one). Then I said "and I'm sure I said green pepper not cucumber but I guess you can leave it now." She looked at me with complete and utter contempt and plunked on 1/4 of a green pepper ring on top of the cukes. With a dramatic sigh she wrapped my sandwich up and turned away as I stood staring at her with my mouth wide open..... She was sooooo rude.
Then I watched as she assembled my acquaintance's sandwich. She asked for tomato and the subway girl fished around in the bin and found her a ripe one!!!! As she placed it on the sandwich she stopped, turned and looked me right in the eye to make sure I saw her giving the other lady the ripe one. It was very awkward!
My acquaintance skipped the coffee and left. Did I? No, you'd think I would since I rarely drink coffee but instead I signed up for more punishment.
I got my coffee cup and went over to their coffee dispenser. At this point they had a line up of customers coming for free breakfasts that stretched right out the door and their one and only small coffee dispenser was empty.
I went over to the cashier and quietly stated "oops, you are all out of coffee...." and returned to the coffee station to wait. She hollered to the back "WE NEED MORE COFFEE." Then turned towards me and yelled across the store "WE CAN ONLY MAKE IT AS FAST AS THE MACHINE CAN GO, YOU KNOW," in such a snotty, petulant voice that I was embarrassed for her.
Finally I got the coffee, but wait no lids. I discreetly said to the cashier. "Excuse me, but have you no coffee lids?" To which I got an eye roll and a response of "Well if you'd just open your eyes and look they are there." Excuse me?????? Could she be any more rude about it????? I did find them, hidden behind a stack of cold drink lids. There were only 3 left so I am sure some poor soul was going to ask that question again shortly, only to be spoken to like they were a complete idiot too.
End result...
Subway Breakfast.....mediocre - the egg was pre-cooked and the warm cucumber was disgusting
Subway Customer Service.....non-existent
Subway Customer...never again, as in not on your life!
Sorry Subway, your little free breakfast promotion backfired!
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